Opis Support Express is designed to make your customer service and help desk efforts more efficient. Your customers will rave about improved support!

Opis Support Express is easy to set up and configure -- you can start using it immediately! Unlimited user-definable fields, global headings, field changes on the fly, and customer modeling provide easy customization.

You can log a call ticket in 6 keystrokes! Industry statistics indicate that help desk personnel spend 50% of their time logging calls. With Opis Support express, each hour saved means more time spent solving problems.

The Contracts Module allows you to track multiple Contracts per customer for software, hardware, or any other product. Contracts can be set up and tracked in several different ways: by Start and End dates, the type of Service provided with the Contract, or Products supported by the Contract. The Time Clock feature provides an easy way to track the time spent on a Call Ticket.

Opis Support Express tracks the call cycle and prevents customer calls from slipping through the cracks.

Whether you use the pre-defined reports or design your own, Opis Support Express provides accurate help desk performance statistics. Answer questions before they become problems.

Opis Support Express is a learning-based system. Each call builds experience and improves your level of support. Valuable knowledge is never lost or forgotten and new support people are brought on-line in half the time. SpeedSearch gives you advanced text searching capability to quickly find solutions.

Pricing and more information about this product is located at http://www.hallogram.com/opis/